Shipping & Returns

Transportation information

Orders using ground transportation from Monday to Friday (excluding holidays) will be processed and shipped within 7 working days after obtaining credit card authorization and verification. Orders placed on Saturdays and Sundays will begin processing on the next working day. After the order is shipped, all customers will receive a confirmation email containing tracking information. Orders submitted before 12pm CST (with the option of "next day" or "two days" shipping) will be processed on the same business day. Orders placed after 12 pm CST or on Saturdays and Sundays will be processed on the next business day. Personalized orders on the second or second day may require an additional working day to process

All orders are shipped through United Parcel Service (UPS), DHL, or FedEx.

Ground: Free shipping for eligible orders.

Please report any transportation, handling, or delivery issues with the package to within 30 days of purchase service@finejewelryoutlets.com

International

All international transportation orders are subject to additional transportation fees based on the country's taxes, tariffs, and duties. Kendra Scott, LLC is not related to these expenses. All fees shall be paid by the customer upon delivery. Most countries calculate shipping, taxes, tariffs, and duties at checkout, and customers do not owe any additional fees upon delivery. Spice items do not meet international transportation conditions. For complete and detailed information on international transportation and returns, please click here.

Color bar

All orders are final sales.

All customized works created on www.finejewelryoutputs.com will be shipped within 7 working days after order processing.

Exquisite jewelry

All boutique jewelry orders are shipped through UPS, DHL, or FedEx.

carving

All carvings are final sales items.

All carved items will be shipped within 15 working days after order processing

Multiple shipping addresses

At this point, each order can only be shipped to one address

Post Office Box

All orders are shipped through United Parcel Service (UPS), DHL, or FedEx and cannot be delivered to a postal mailbox.

Tracking orders

You can also click here, scroll down to the "Check Orders" section, and submit order information to check the status of the report.